Poki Staffed
An AI teammate that drafts every inbox reply — in your voice, approved by a human before it sends.
Why this had to exist.
Small businesses lose money and customers in their inbox. A steady trickle of emails comes in — new people asking “how much for a website?”, leads going quiet, the same handful of questions over and over. Every one is a potential sale, but answering them well takes time, and time is the one thing a small team doesn’t have. Replies come late, sound rushed, or never go out at all. Hiring someone to sit on the inbox is expensive, and most cheap “auto-reply” tools feel robotic and make the business look worse, not better. So the business is stuck choosing between slow and expensive.
A quiet teammate that drafts every reply
Poki Staffed watches a business’s support inbox and writes the replies for them — in the business’s own voice, using the business’s own pricing and facts — and hands each one to a human to approve before it goes out. Think of it as a well-trained junior teammate who drafts every email reply, but never hits “send” without a person glancing at it first.
The everyday version
Five steps, start to finish. The customer never sees the machinery.
A customer emails the business
Same inbox as always — nothing changes for the customer.
The assistant reads it and figures out what it is
A new sales lead, a pricing question, a common FAQ, or just junk that needs no reply.
It writes a draft reply
It sounds like the business, pulls in the right prices and details, and even moves a sales conversation forward — pricing out a project once it understands what the customer wants.
A human reviews it
On a simple dashboard: approve as-is, tweak a few words, or discard. Nothing is ever sent automatically.
Once approved, the reply goes out
It sends from the business’s normal email address. The customer just sees a fast, helpful, on-brand response.
Built so a person is always in control
Small teams that live and die by their inbox
Small, service-based businesses that want to look bigger and respond faster than their size would normally allow. It’s run as a hands-on, managed service for a small number of clients — not a giant self-service app — so each one gets a setup tailored to how they actually talk to their customers. The first business running on it is Poki Labs itself — both the first customer and the proof that it works.
What’s coming next
Today, Poki Staffed works a business’s email inbox — that’s the whole product right now. Two more ways of helping are on the roadmap, but neither is built yet.
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